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Refund Policy

In the unlikely event that your suite is not what you ordered, we will refer to the order sheet as it is your duty to check the order sheet is correct before leaving the shop. If the suite that arrived is not what is on the sheet, we will do our best to rectify the error as soon as possible. In leather suites, we may take it back and bring the correct one, in fabric orders, it will have to be reordered and we could leave you with something to sit on in the meantime, and in extreme cases, compensate for the trouble. If the suite that arrives isn't what you expected, but IS what you ordered on the order sheet, there's little we can do without ordering a new one, which would incur extra cost for yourselves but this could be discussed in person in the instance.
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